Excellent post over on Brand Autopsy about the Broken Window Theory and how author Michael Levine applied it to business practices in his book, “Broken Windows| Broken Business“. Brand Autopsy includes an excerpt from an online introduction and when I read it I couldn’t help but mentally add the line “When a consumer struggles with a product that didn’t benefit from an industrial designer ensuring their interaction was pleasant and their experience satisfying it’s a broken window.” Great post.